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Sophos Antivirus Update Failed Could Not Contact Server

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Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required) Cause the thing is, it works on some workstations and some it doesnt. The shield can appear in a variety of colours, and can have additional symbols superimposed on top of the shield. How do I uninstall Sophos? 4. have a peek here

Sophos isn't running properly. I can do a scan, etc and the logs don't indicate any problem. Note: There can be a number of reasons why the updating address cannot be reached. Add the 'Everyone' group with read permissions ERROR: Could not find a source for updated packages Cause The updating address is incorrect.

Sophos Antivirus Update Failed Could Not Contact Server

I'm kinda stuck until Monday when I can get back to the support desk again.Edit: I found out after some searching that Sophos itself was blocking the installation of it's own Please try the request again. Click here to go to the product suggestion community Cannot update after install Hi, WerecentlyinstalledSophosEndpointProtectionUTM10.3onsomeOLDWin2003server,buttherearetwoterminalservers,wheretheinstallationsuceeds,butafterupdate,theupdatelogshowsasfollows: Time:02-10-201409:15:22 Message:AutoUpdatefinished Module:SophosUpdate ProcessID:1160 ThreadID:1356 Time:02-10-201409:15:22 Message:Installingphasecompleted Module:Install ProcessID:1160 ThreadID:1356 Time:02-10-201409:15:22 Message:ERROR:Productinstallationfailed:savxp Module:Install ProcessID:1160

Any suggestions? Add Cancel × Insert code Language Apache AppleScript Awk BASH Batchfile C C++ C# CSS ERB HTML Java JavaScript Lua ObjectiveC PHP Perl Text Powershell Python R Ruby Sass Scala SQL Even the Sophos Client Firewall (SCF) could block the connection if the policy has not been set correctly (i.e., the 'LAN' tab | 'LAN settings:' | 'NetBIOS' option has not been Sophos Configure Updating Greyed Out I still have no better idea than suspecting the firewall, but it is an odd problem.Today, on our stake computer, I observed that we are also having this problem.

All rights reserved.Official website of The Church of Jesus Christ of Latter-day Saints Powered by phpBB Forum Software © phpBB Limited Log in or Sign up Tech Support Guy Sophos Update Server Url If you already have up to date antivirus software installed and protecting your computer then you don't need to install Sophos as well. Important:Remember to read to the very end of the message to see what distinguishingmessage has been recorded. This does not normally apply to college or departmental machines, only to your own personal desktop or laptop.

Newer Than: Search this thread only Search this forum only Display results as threads Useful Searches Recent Posts More... Sophos Standalone Could Not Find A Source For Updated Packages Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. You may want to consider disabling this security measure for the updating service account or else proactively monitor the expiration dates and ensure console updating policies are set correctly. If none of the above checks successfully resolve the problem continue below.

Sophos Update Server Url

Internet is fine and Sophos itself appears to be functioning normally. On Windows 7 the blue shield may not be visible. Sophos Antivirus Update Failed Could Not Contact Server What To Do If the updating address is incorrect change either the central updating policy (from the console) or the local AutoUpdate settings. Sophos Update Failed Windows 7 Microsoft Windows To uninstall Sophos on Windows, open the Control Panel and then Programs and Features.

See the entry Sophos isn't updating itself. Are there any alternative anti-virus products I could consider using? See the entry Sophos isn't running properly. What To Do For more information on what the account is see article 58627. Sophos Could Not Find A Source For Updated Packages

Never would have worked that out from the error messages though! 0 This discussion has been inactive for over a year. From the home screen (loaded by default when opening the application) locate the 'Updating' section and then click on the 'View updating log' link. This indicates a problem which needs to be investigated and fixed. To open the ALC.log file: Right-click the Sophos shield.

For installation on personal machines, please use the table on the Sophos index page to download software and view instructions. 6. Sophos Standalone Update Url What To Do Information on this error is available from a number of Microsoft sources. Sorted this out, but I am now having problems pushing this out to clients.

Increase the width of the 'Message' column to see all the text for the longest message string in the 'Message' column.

We recommend that you change the settings so that the shield is always visible as follows (this isn't an issue on Windows XP and Vista). The symptoms are usually that you see a red cross every time you start up the computer, but if you try a manual update, it succeeds and the red cross disappears. If the address is correct confirm that the address can be reached - either via 'Start | Run' (for UNC address) or via a web browser (for http addresses). Sophos Autoupdate Is Not Configured Mac http://www.sophos.com/sophos/docs/eng/manuals/scssbe_41_heng.pdf hopefully it will be of help to you. 0 Serrano OP Liz1419 Mar 19, 2012 at 11:48 UTC thanks, that helped a lot.

What To Do If the updating address is incorrect change either the central updating policy (from the console) or the local AutoUpdate settings. Sophos for Windows If you see a blue and white shield in the Windows system tray (usually bottom-right of the screen, near the clock) then Sophos is running properly. I still have no better idea than suspecting the firewall, but it is an odd problem. The Sophos client updates automatically via the Internet -€” you don't have to update it yourself.

The system returned: (22) Invalid argument The remote host or network may be down. Important:You must fully show all of the text in the Message column. It may be that the Sophos Anti-Virus service has crashed for some reason, so try rebooting your computer to see whether this solves the problem. What other operating systems are supported by Sophos?

Alternatively you can double-click the column heading between the 'Message' column and the 'Module' column (the mouse cursor will change to a vertical bar with two arrows)... I tried to uninstall all components first and manually do the install again, and once again, the updates are happening normally, but not showing up in the console.so I am OK above.   Sophos for Mac OS X On OS X the shield appears in the system status bar (usually top-right of the screen) and is black rather than blue. Confirm what the password is and then re-enter it into either the central policy or 'Configure Updating' option on the workstation.

BTW, the package itself seems to functioning ok. If this is the case, the symptoms are that a manual update will fail, but a while later (e.g.

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